Shopping and buying stuffs was never been the same with the introduction of online shops and group buying sites. People are gearing towards this trend because of its convenience and ease. Imagine you can buy stuffs in just a click of a mouse plus you can get it with huge huge discounts. Ensogo, Metrodeal, CashCash Pinoy and Groupon are just some of the known group buying sites that are currently gaining grounds. And people are going crazy checking on these sites for the latest sales, discounted items and tour packages.
Last Saturday we went on a tour to Mt. Pinatubo. It was a long-time plan which pushed through just last weekend. We got the tour package from one of the known group buying sites which I will intentionally not mention as they are not the main merchant of the tour package.
We booked the package last September 2012, because of its good price and good package. Round Trip ride to the crater lake via 4×4 off road- vehicle, trip arrangements and permits and BUFFET BREAKFAST DURING WEEKENDS. Those were the main content of the tour package that we purchased. So we were satisfied with that, we are in-fact cramming to purchase the tour because it’s really a good catch.
Fast forward to March 2, 2013 Saturday, we were excited to go to Capas, Tarlac and start the trek to Mt. Pinatubo. The arranged meeting place was McDonald’s Capas so we went there and in fact arrived earlier than the schedule. During our travel to Tarlac, we intentionally avoided eating too much because we were expecting for a sumptuous BUFFET BREAKFAST. But to our dismay it was McDonald’s HAMDESAL sandwich and coffee/hotchoco. The buffet breakfast that we were excited to partake became a fast food sandwich breakfast. How can you possibly equate buffet breakfast into a fast food value meal? We were very disappointed to the point that I’ve ordered my own Longanisa breakfast meal just to satisfy my craving for a “real breakfast”.
After knowing that the supposed buffet breakfast was just hamdesal, one of our friends approached the representatives from the TRAVEL AND SAVE TOURS (the merchant of the tour package). One of them said, it was not possible to have the buffet breakfast because of time constraints and that we need to follow the scheduled time going to Sta. Juliana. That is very absurd because we were there at about 3:30-3:45AM but we have to suffer not having the buffet breakfast because they came late? Ok, first excuse accepted, but what we cannot accept is the 2nd reason that they gave after 2 of our friends approached them again. They said that was their practice ever since and that we were the first group to complain. What? It was the normal practice? They mean, they are fooling their customers all this time by their false promotion? For me that was unacceptable excuse, just because none of their customers complained before, we also don’t have the right to complain and ask for what is due to us? After hearing that, we just let it pass, and took the sandwiches to the next destination. Some we gave to the children roaming at the jump off site at Sta. Juliana, some we take as trail food.
I will not call their practice as deceit, although we were deceived by what is promised on the voucher. This false promotion and untrue marketing is very disappointing for a customer like us who paid on time for the prize they sell it. I know there were also groups who complained about it, but just to save face I think they just use the alibi that we were the first to. Good thing we enjoyed the Lahar 4×4 racing or else it will be a not so good day for us. And by the way, we appreciate their apology after the trek before we left the area to go home.
I just hope that the next time they market something or put anything on the voucher they are selling, they should make sure it will be delivered to their customers, because no one will be happy buying a gold but eventually getting a bronze.